GUCCI Senior Client Advisor – Women’s Ready to Wear

Gucci – Regular
London – United Kingdom

Stop just dreaming. Start dream-making with us!

Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more!

Role Mission

Based in our beautiful new flagship store on New Bond Street you will provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador” the philosophy and the culture of the Brand.

Key Accountabilities

Serve customers accordingly, with Gucci selling ceremony
Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
Guarantee cross and up-selling for all product categories
Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products
Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones
Ensure the achievement of individual and Store goals, enhancing and developing the business
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
Contribute to manage the visual display of the products in accordance with Gucci visual standards
Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
Ensure the products replenishment and physical inventory of merchandise
Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements

Proven experience in a similar role within fashion retail companies ideally with a strong background in Women’s Ready to wear
Proven ability to drive and exceed individual and team result
Deep passion for fashion and luxury fashion and trends
Excellent commercial awareness
High flexibility and ability to adapt to different customers
Team-player mentality
Strong communication skills with the knowledge and ability to build and maintain a client book
Ability to work in a fast moving and dynamic environment
Extensive Luxury product knowledge
Fluent in English and preferably a second language

Gucci is made of people who are diverse, talented and unique. You’re invited to come and show us the Dream-maker that you are.